Legal
Refund Policy
Last updated: July 2026
Apply for ESTA charges a service fee for assistance with your ESTA application. This is separate from the official government fee. Approval or denial of an ESTA is decided solely by the U.S. authorities, and the government fee may be non-refundable once an application is submitted.
1. Service fee vs. government fee
Your total payment can include two distinct amounts:
- Our service fee — what you pay TechnoDucks Inc for preparing, reviewing, and submitting your application and for customer support.
- The government fee — the official charge required by the U.S. authorities to process an ESTA application, which we remit on your behalf when your application is submitted.
The breakdown of these amounts is shown before you confirm and pay.
2. When our service fee is refundable
We will refund our service fee in full if:
- You request cancellation before we submit your application to the official ESTA system; or
- We are unable to provide the service you paid for due to an error or fault on our side.
If you are a consumer in the EU/EEA, any statutory withdrawal or cancellation rights available to you under the law of your country of residence continue to apply and are not affected by this policy.
3. When the government fee cannot be refunded
Once your application has been submitted, the official government fee is generally non-refundable, because it is charged by the U.S. authorities to process the application, regardless of the outcome.
4. Denied or unsuccessful applications
A denial does not, by itself, entitle you to a refund of the government fee. Approval and denial decisions are made solely by the U.S. authorities; we do not decide, influence, or guarantee the result. If your application is denied after submission, our service fee is generally non-refundable because the assistance service was already performed. Where a denial results directly from a processing error on our side, we will refund our service fee.
5. Duplicate or accidental orders
If you are charged more than once for the same applicant in error, or you placed a duplicate order that was not submitted, contact us and we will refund the affected service fee.
6. How to request a refund
Email [email protected] from the address used for your order and include your order reference and a brief description of the issue. We aim to review refund requests promptly and will let you know the outcome. Approved refunds are returned to the original payment method.
7. Contact
TechnoDucks Inc, 5348 Vegas Drive # 1485, Las Vegas, NV 89108, USA. Support: [email protected].